Analytics Overview

Real-time insights and key performance indicators

New Cases
This Month

--

--% from last month
--%
Pending Cases
In Progress

--

--% from last month
--%
Closed Cases
Completed

--

--% from last month
--%
Avg Response
Time

--

--% improvement
--%
Case Trends Analysis

Monthly case submission and resolution patterns

New Cases
--
In Progress
--
Resolved
--
Case Categories

Distribution by type

Fraud
34%
Harassment
28%
Safety
22%
Other
16%
Resolution Timeline

Average time to resolution by category

High Priority 2.1 days
Medium Priority 5.3 days
Low Priority 8.7 days
Team Performance

Case assignment and completion rates

A1
Analyst 1
92%
A2
Analyst 2
87%
CM
Case Manager
94%
Latest Cases
Ticket Number Company Category Severity Assigned Role Actions